Energy Industry and/or sales experience preferred

Responsibilities include but are not limited to:
– Load factor analytics and management
– Agent renewal package preparation – pricing, contract drafting, and communication
– Inbound sales calls – quoting house leads and/or distributing to field agents
– Request and process historical usage via EDI
– Assist with custom pricing quotes
– Quote management, tracking, and communication for renewals between pricing
desk and agents/salespeople
– Point of contact for lead database management system for all channels
– Lost account tracking
– Ad Hoc projects and reporting

Required Skills:
– Organization
– Strong communication skills
– Persistence
– Time management
– Proficiency in Microsoft Office

We are looking for a passionate and well-spoken Customer Service Specialist to join our growing Operations Department. The right candidate will be able to help customers understand their purchasing options, handle inquiries via phone, email and chat (on our website), and work with the Operations Department to process contracts and data entry as needed. You’ll also be asked to create reports, be aware of and alert the Operations and Marketing Departments should issues arise or if you feel that a better customer experience and/or journey could be implemented.
Responsibilities:
Provide customer service and support via phone, email and online chat
Work with the Operations and Marketing Departments to create scripts
Help customers understand their options and work with them to create a positive Marathon Energy experience
Communicate any relevant customer issues/updates to sales agents
Be aware of and communicate suggestions for excellence in customer experience to the Operations and Marketing department
Solve escalated problems to maintain customer relationships
Analyze customer service data to analyze trends and prepare reports
Perform ad-hoc reports and data analysis
Experience:
Experience with contract processing/data entry and customer database maintenance
Must be MS Office proficient (Word, Excel, etc.)
0-4 years of experience preferably in the energy industry
Bachelor’s Degree required
Bonus:
Access experience
Online chat experience

We are looking for a passionate and well-spoken Customer Experience Coordinator to join our growing Marathon Energy team. This role will work within the Operations Departments. The right candidate will be able to help customers understand their purchasing options, handle inquiries via phone, email and chat, and process contracts and data entry as needed. Responsibilities include:
Customer Experience:
Provide customer service and support via phone, email and online chat
Help customers understand their options and work with them to create a positive Marathon Energy experience
Be aware of and communicate suggestions for excellence in customer experience
Operations:
Support sales staff with customer contract, data, and scheduling needs. Communicate any relevant customer issues/updates to sales agents
Lead database management
Resolve escalated problems to maintain customer relationships
Research and follow up account and product questions with customers
Maintain customer interactions data for marketing analysis
Experience:
Must be MS Office proficient (Word, Excel, Powerpoint, etc.)
Experience with Access a bonus
1-4 years of work experience required
Bachelor’s Degree required
Application Requirement:
Only applicants with an attached resume will be considered